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Kathy O'Masters

Branch Supervisor with Missoula Federal Credit Union, member of the Credit Union team for 12 years.� Kathy has 20 years of credit union experience in sales, service, operations, HR and training.�Experience in ATM operations and most recently worked in cooperation with Diebold and credit union Co-Op Financial Services in piloting Diebold�s Concierge Video Services; the first ATM two way video solution in the nation.�This service solution connects automated teller machine users with call center representative�s right at the terminal.� Missoula Federal Credit Union�s role was to successfully evaluate member�s experience with this new self-service channel in the areas of marketing, security and the member�s service experience.��