Updated Thursday, October 30, 2014 as of 8:13 AM ET
100 Angry Tweets and Six Followers: Should Banks Really Care?
It's surprising how much advice varies about how to respond to customer complaints on social media. Ignore small threats, some say, while others warn banks to respond immediately because they could go viral. Still others think banks should overhaul their whole customer experience to disarm critics.
More in Bank Channel
Deutsche Bank AG, Germany’s biggest lender, swung to a loss in the third quarter after setting aside 894 million euros ($1.1 billion) to cover the costs of settling investigations of past wrongdoing. more »
Deutsche Bank AG’s Asia-Pacific wealth-management business aims to increase revenue by 20% in 2015 by targeting the region’s richest people. more »
The company's $800 million goodwill impairment charge may reflect macroeconomic factors, but also likely resulted from a purchase of HSBC branches two years ago. Other banks are unlikely to face the exact same issues, observers said. more »
An advisor team has left J.P. Morgan to join regional wealth manager Janney Montgomery Scott, opening a new office in Rhode Island. more »
A wide swath of banks, from Fifth Third to SunTrust to Huntington, report big increases in refinance applications in the past few days as mortgage rates have dipped. Will it last? more »
New York regulator Benjamin Lawsky may use the cybersecurity rules he's proposed for virtual-currency companies as a model for traditional banks. That would subject the financial institutions his agency supervises to the most stringent data-security rules anywhere. more »
Looking at the range of services received by clients in all advisory channels, traditional wirehouses take the lead in catering to high-end client needs, according to research from Cerulli Associates. more »
The global economy faces its biggest test of confidence since the European sovereign debt crisis as investors fear it’s running out of engines. more »
Deutsche Asset & Wealth Management lured away a managing director from J.P. Morgan. more »
Bank of America said wealth management profits were up 13% year-over-year and reported an increase in its advisor ranks. The company reported that profits for its Global Wealth & Investment Management division, or GWIM, which includes Merrill Lynch and U.S. Trust, increased to $813 million for the third quarter from $720 million a year ago. … more »
The two hires are part of the firm's campaign to increase its business development teams in key wealth markets. more »
Cetera plans to announce an expansion of its relationship with Broadridge, a provider of investor communications and technology, to streamline its self-clearing process. more »
JPMorgan Chase set aside 3% less to pay employees at its investment bank in the first nine months of 2014 as revenue in the division slumped, driven by a 12% drop in fixed-income trading. more »
Top 10 Dividend-Paying Stocks of 2014
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