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In the Game: New Rules for Social Media

January 29, 2010
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Being a financial advisor has never been more challenging. Clients are scared, and you may have some concerns as well. How can you build business in these tough times? How can you make your practice stronger and more profitable than ever before? That’s what this column is all about.

Each week, “In the Game” will provide you with relevant, enlightening tips that you can immediately apply to your practice. With help from the industry’s most renowned coaches, we will give you a first-hand-look at what works for the most successful practices. Up first: the ever-evolving world of social media.

Over the past few years, social media has emerged as a powerful way for professionals to market their businesses. Regulators are scrambling to catch up: Just this week, FINRA came out with long-awaited guidance for financial advisors who post on social networking sites and blogs. “A lot of people have been afraid because they didn’t know what the rules were,” says Kristin Luke, principal of Wealth Management Marketing. “Now that it’s more clear what they can and cannot do, it will open up the opportunity to finally get on board.”

While these guidelines are sure to lure some advisors to try social media, now that there’s some cover on the compliance front, social media—like so many other things—is only successful when used correctly. This column will focus on ways to use social media to build your business, while staying well within the boundaries of FINRA’s new guidance.

JOINING THE SOCIAL MEDIA FEED

The social media outlet likely benefit most from the new guidelines is Twitter, the “microblogging” site where everyone from Oprah to your teenage son posts messages up to 140 characters long. The FINRA guidelines say that dynamic content such as Tweets (the name for Twitter posts), along with posts on Facebook walls and LinkedIn discussion boards, do not need to be pre-approved by a compliance officer or broker-dealer—a level of leniency that shocked some social media gurus. Static content—that is, pages that stay the same until updated by the author, such as posts to your own blog, or your LinkedIn or Facebook profile—must be pre-approved.

But Twitter can be overwhelming. How do you filter messages? What does it mean? How can you be heard? Start small, advises Marie Swift, president of Impact Communications, who insists that a good way to start on Twitter is by following your peers. A lot of advisors are using Twitter in creative ways, and you can learn by watching. To find them, use the search function, which allows you to search based on keywords. Luke recommends Twellow, also known as the Twitter Yellow Pages, which searches for individuals based on profile information.

When you’re ready to start tweeting, Swift linking to interesting articles you’ve read lately, with just a few words of analysis. “It’s a way to generate credibility around yourself as a professional source of information and can guide people to your own blog or website,” she says. Swift warns, though, against self-promotion—focus instead on being an up-to-date, knowledgeable source of compelling information.

Twitter is also the perfect tool for following up with peers and other centers of influence you meet at industry events and conferences, Luke says. “On Twitter, you can interact with someone on a daily basis and become a part of their conversation—something that would be inappropriate to do by phone or email,” she points out.

GET LINKED

Many advisors are more comfortable on Linked In, which features less interactivity and a more controlled, professional environment. Of course, building your network is the most important part of Linked In. Luke recommends joining several interest groups, from industry organizations to the local golf tournament or community foundation—groups to which high-net-worth clients and prospects are sure to belong. Posting just once a week to these groups, even to mention an interesting article and link, can help you be seen as a valuable information source.

LInkedIn’s “Answers” feature (located in the “More” section of the top navigation bar on the homepage) makes it easy for advisors to find people looking for financial advice, says Allie Herzog, president of Integrate PR. Here, you can see questions that Linked In members have put out in the social media universe.

How important is social media to your practice?

Postby Community Manager >> Fri Jan 29, 2010 1:46 pm

How important is social media to your practice?

Community Manager
Joined:
Thu Nov 13, 2008 10:30 am
Postby CBAustin >> Fri Jan 29, 2010 4:12 pm

Firms interested in learning more should check out the Companion Guide to FINRA Social Networking Compliance http://bit.ly/8xT73y . It picks up where Notice 10-06 leaves off, offering additional detail on social networking considerations and a checklist of requirements for choosing a social networking compliance vendor.

CBAustin
Joined:
Fri Jan 29, 2010 4:11 pm
Postby Consumer IQ >> Fri Jan 29, 2010 4:56 pm

My company works directly with Financial Advisors as well as other Financial Services specialists in other industries and it has been very interesting to see the amount of confusion and restriction inherent within the use of Social Media as it relates to the Broker Dealers. As Facebook is almost matching the daily traffic numbers of Google these days, it would make sense that there be a more time spent on learning how to leverage the opportunity in a compliant fashion. We have used dozens of different sites over time as we have determined which ones would bring the highest quality attention to our resources, and ultimately from a professional services standpoint Facebook/LinkedIn/Twitter are about as good as it can get in terms of an audience is considered and Twitter is just barely in the list. The problem, like most of these resources is that there are no qualifications to sign up, there is little regulation in terms of what can be posted, and there are no real clear lines to separate the professionals from the socials. In an industry that is prideful of it's long heritage and accountable business practices, it's clear why the CEOs and other high level executives wouldn't want to associate. We have seen it time and time again where small business owners who are trying to compete with the big brand names won't use social media as they fear it may make them seem unprofessional. Our network at http://www.consumeriq.net has been established to both work as a portal for consumer/specialist interaction as well as a high quality educational resource. All communications between users & specialists are done through the companies email servers to ensure the ability to track and monitor consultation requests, but so much more needed to be in place to ensure that specialists with state & product licenses aren't exposed to prospects outside of their licensed service area or specialty. Ultimately we feel the social media marketing practices are useful in establishing a bit of online rapport with potential prospects and clients, but to attain the type of return that would merit a large scale push to these resources has yet to be realized. Regards, Consumer IQ...

Consumer IQ
Joined:
Mon Dec 07, 2009 3:08 pm
Postby John D >> Mon Feb 01, 2010 12:40 am

As a marketing communications professional who is also a Series 7 Registered Rep, I have found that social media efforts have become an increasingly important part of my business. One of our clients has just signed us up for a second social media campaign after the first one he undertook last summer produced a 400% ROI over an eight week period. I think the key was integrating a series of webcasts with third party blogging. That made all the difference. The whole case history with facts and figures is posted here.

John D
Joined:
Mon Feb 01, 2010 12:32 am
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