Carlos has over 15 years working in several Fortune 500 companies applying six sigma, project management, and other tools to analyze and implement process and system changes that improve the bottom line. He has experience leading change in Manufacturing, Service, Information Technology, Call Center, and Collections industries. His current area of focus is the implementation of Revenue Recovery and Protection processes, policies, and data analytics with smart grid technology. He holds a Bachelor of Science in Industrial and Systems Engineering and Master of Science in Industrial Engineering from F.I.U. He also holds an MBA from the University of Florida.
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