Consider our story of a CEO of an average-size bank. He could never figure out why his brokerage division did not generate more revenue or see more growth.

Every five years or so, he would fire his program manager and hire a new one. He had enjoyed a successful career as a banker, working his way up the ladder from a part-time job as a teller. But the one thing that he could never figure out was why history would repeat itself with each program manager he hired.

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