MIAMI - Sixty percent to 80% of all interpersonal communication is non-verbal, which means everything financial advisors do is meaningful, said Joe Navarro, author of “Louder Than Words” in his luncheon speech at the ABA Wealth Management Conference.

This goes a long way toward explaining why almost a quarter of clients fire their advisors. “It is astounding how much is transferred without words,” Navarro added.

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