Mounting operational demands, the rapid pace of technology change and shifting investor dynamics are making it difficult to innovate, say many advisors and broker-dealers who attended Fidelity Investments’ recent annual Executive Forum in Scottsdale, Ariz.

The 118 executives who participated in the forum’s poll reported spending 73% more time and resources on risk and compliance than they did 10 years ago. As a result, they are spending 19% less time on marketing/business development and 10 percent less on client service, they said.

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