Banks are starting to notice that their online banking and mobile sites are not as good as customers expect.
"On balance, the customer experience presented in financial services tends to be less advanced than that of Amazon, Apple, Google and others," Jeffery Yabuki, Fiserv Inc.'s chief executive, said in an interview Thursday at Sibos in Toronto. "That's why consumers tend to view banks' websites as not good enough."
Register or login for access to this item and much more
All Bank Investment Consultant content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access