People who know me know that I've been a naysayer on social media. It's not that I'm crotchety (although I was accused of that just last week), but I'm old enough to know what life was like without Facebook or Twitter.

But I have been slowly coming around. After hosting a "Twitter chat" here at the magazine, I had a chance to talk to Sarah Carter, general manager, social business at Actiance, a firm that helps clients use social media. I told her that I always found the traditional stance of compliance officers to be very sensible. In their place, I doubt I'd want a free-flowing dialogue of messages in and out of my bank either-especially when one rogue employee can cause a huge scandal. She noted that employees could go rogue without the help of social media.

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