USAA Federal Savings Bank plans to unveil an overhauled website this month that can provide the kinds of conversations online that typically only happen face-to-face in branches.

The San Antonio, Texas, company has already proven its savvy at serving its remote audience by being among the first to offer features such as remote check deposit from computers and mobile phones. Its redesigned website, 18 months in the making, furthers the bank's ability to serve its customers without relying on branches.

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